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Smiths Food And Drug Centers

Smiths Food And Drug Centers

www.smithsfoodanddrug.com
What is your customer experience with Smiths Food And Drug Centers?

Smiths Food And Drug Centers Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Smiths Food And Drug Centers has 2.0 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Used to be my favorite, Have great products, Location.
    Cons: Sjw managers who attack people, Manager poorly trained, Embarrased by clerks treatment of me.

  • Recent recommendations regarding this business are as follows: "Go to WinCo", "Steer clear of Mary", "Purchase elsewhere", "No need to be loyal to a business. And they don't need to let 'racists' shop there either.", "Go to any store next door if you're able.".

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Media from reviews

Smiths Food And Drug Centers - Peak shopping times and countless empty shelves
Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 2Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 3Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 4Smiths Food And Drug Centers - Unsatisfied customerSmiths Food And Drug Centers - Floral departmentSmiths Food And Drug Centers - Excellent Customer Service
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Top Smiths Food And Drug Centers Reviews

Positive Review

"I havent received my refund of $19.96 and I have a case number"

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When I called, I was on hold for 16 minutes and gave up. Later, I tried again and was answered after 11 minutes. My issue was resolved.

Critical Review

"Was accused of stealing and told I was trespassed and I'd be arrested if I didn't leave. I have never taken anything from any store. I have been a customer for 10 years."

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This store is at 850 Rancho Las vegad NV. A man named George is the one who said this to me. I have never stolen anything and why would I have not been...

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store manager smiths customer service customers utah customer management floral department blue carts
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Mariadejesus Icr

Was accused of stealing and told I was trespassed and I'd be arrested if I didn't leave. I have never taken anything from any store. I have been a customer for 10 years.

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This store is at 850 Rancho Las vegad NV. A man named George is the one who said this to me.

I have never stolen anything and why would I have not been questioned when this supposedly happened? Where is proof on camera footage? There is none.

I was humiliated and embarrassed for no reason. George needs to be fired.

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Ardath Izv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Peak shopping times and countless empty shelves

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Smiths Food And Drug Centers - Peak shopping times and countless empty shelves
Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 2
Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 3
Smiths Food And Drug Centers - Peak shopping times and countless empty shelves - Image 4

Sunday afternoon 1330 the store is getting busy. I normally shop early to avoid the afternoon rush.

I had to maneuver around 30 to 40 blue carts that were blocking the isles all over the store at times three in a row blocking access to countless shelves. Getting to the produce area the shelves were picked bare in over half the areas. An employee walked up to check something and I asked her who runs this store? She replied Why?

I said this is pathetic. She asked what is? I motioned to the baren shelves. Her reply was "Yes it is.

It really is." I was floored. I asked if this was a thing in the store and she said "YES IT IS"". I've shopped at Smiths in multiple states and never seen the poor quality that this particular store is constantly in. Pallets clutter the floor during peak shopping times as well as the blue carts.

The employees that stock and pull those blue carts give little if any consideration to shopping customers. I've seen produce on in the produce area covered in fruit flies and rotten produce on the shelves. Theres never enough baggers or checkout lines open during busy hours but always blue carts and pallets in the way. The poor management at this store is something I would expect from a WinCo or Walmart grocery center not a Smiths.

Especially one in a busy location like North Ogden Utah.

I've bit my tongue for almost two years but after today and especially after talking to your employee, I will be taking note and making them known. Zoom in on the pictures and count the near or almost near empty spots and remember this is just before the busy time of the day at this store.

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User's recommendation: Go to WinCo

3 comments
Guest

“After today I will be taking note....and making them known”. Lady, you spend your miserable days doing nothing but making lists of slights and grievances.

You are not the demographic or desired customer any business wants.

You are that mouthy hag who felt confronting that employee was your right and duty. You are past mattering and should stay home out of everyone’s way.

Guest

Those shelves look fine.

Armeda Hqq
reply icon Replying to comment of Guest-2705056

What I thought.

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Jacqueline C Gls

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Verified Reviewer
| map-marker Sadar, Uttar Pradesh

Unsatisfied customer

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Smiths Food And Drug Centers - Unsatisfied customer

Uinta Way, Park City Smiths has poor management issues. I purchased two numbered balloons in the floral department.

One of the balloons ends up dis inflated after three hours. I proceed to go to exchange it knowingly that I can get an exchange. The manager in the floral department proceeds to tell me I cannot do that. It makes me pay full price for another balloon that ends up getting dis inflated too.

I proceed to call customer service to talk to the store manager. I get no response, no refund, unsatisfied customer.

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Loss:
$50
Cons:
  • Poor management
  • Unsatisfied customer

Preferred solution: Full refund

User's recommendation: Purchase elsewhere

Jacqueline C Gls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Taos, New Mexico

Floral department

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Smiths Food And Drug Centers - Floral department

Smiths in you Unita Way, Park City Utah in floral department purchase two numbered balloons and had then filled with helium one of them deflated, and I went to get it exchange knowingly that I can get my balloon exchange instead they charge me full price for a new balloon that dis inflated again, no refund double the payment for *** balloons, called customer service to see what can be done, horrible customer service did nothing to help. Smith needs better management.

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Cons:
  • Unsatisfied customer
  • Manager poorly trained

Preferred solution: Full refund

Stephen S Xrq

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Verified Reviewer

Scammer

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Never deal with Mary. She is a scammer and a fraud. She has no personality and is a criminal who should be jailed.

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Loss:
$1000

Preferred solution: Apology

User's recommendation: Steer clear of Mary

Keelyn Jla

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Verified Reviewer

Treat customers and staff better

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I gave Smiths at Sugar House, Utah, my complaint but also decided to spend my money elsewhere. The management need better training.

No one needs to see them berate the staff or see unhappy and tense staff. Lots of shoplifting, so when you use the self-service, staff is standing behind you or next to you. Why? They are being pressured to by managers.

The Justice System does nothing about theft, so why make honest customers feel stalked? Why pressure the staff. I see theft right in the open anyway.

Also, one manager constantly attacking people on their white skin and constantly harping on about racism. Who hired and trained this manager to use her position to attack people and call them racists?

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Preferred solution: Nothing.

User's recommendation: No need to be loyal to a business. And they don't need to let 'racists' shop there either.

2 comments
Wafa Rxc

I see that they cashier had your comments to ke deleted.

Wafa Rxc

Do you not now. Non-whites are always claiming "racial profiling when things do not go their way.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Albuquerque, New Mexico

Cashier 501 Isabel is rude mockingly hurrasment every time

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Contains 2 confidential files for company representatives

3 different time 1 put her hand to my face and say God bless you n does the sign of cross and refused to get me bags to bag groceries n when she did she threw the bag at me on would only give me 1 I had 65.00 in groceries.

Yesterday called security to check every item I was scanning and laughing at me made me feel very herrassed and embarrassed .I have made complaints and nothing is done its worse.dont go to price ritedont go to price rite unless you want herrassment

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Patricia B Uli

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Verified Reviewer

I did not get all my change

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Updated by user Nov 07, 2024

I was never contacted or refunded for the change I should have received. Smiths doesn't care about their customers the way they say they do. They should ask their employee if the till was off that day because if it wasn't, their employee kept my money.

Updated by user Oct 20, 2024

The location is 873 East South Temple Salt Lake City, Utah. Not Colorado

Original review Oct 20, 2024

The cashier for this store did not give me all my change. I asked for the rest of my money but the cashier did not provide it and the manager did nothing.

She did not give me a receipt but the cameras would tell the true story.

The store might want to watch this employee, I know of people who make extra money this way. My number is 385867**** and my email is wildwire20@***.com.

View full review
Loss:
$1
Pros:
  • Location
Cons:
  • Bad experience

Preferred solution: My correct change

Anonymous
map-marker Bellevue, Washington

Clifford in customer service didn't know how to exchange a recent money order, so he called for a manager....he became so frustrated that he just stated "that's all I can say " and then ignored me. .

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Clifford in customer service needs to understand that the customer is always welcome...when he ignored me after the manager showed him how to do something, he never acted like he could be sorry, with no apology.

He COULD have offered some sort of I'm sorry how I acted, but just walked away

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Shane A Spa

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Verified Reviewer

I haven't received my final paycheck for my...

Updated by user Oct 05, 2024

No one ever returned my call I need my last check for 245.00 iam not walking in the store where they fired me iam so mad at them I was for almost one year and they treated my like this please send my my last che k to 26 gulfpines las vegas nv 89148 Shane abell thank u

Original review Sep 20, 2024

I haven't received my final paycheck for my termination which was Aug 23 it was never deposited into my che king account can you mail it to me my name is shaneabell my adderss is 26 gulfpines ave las vegas nv 89148 I worked at smith's store 311 on rainbow and windmill

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Skylin Svx

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Verified Reviewer

Excellent Customer Service

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Smiths Food And Drug Centers - Excellent Customer Service
Smiths Food And Drug Centers - Excellent Customer Service - Image 2

On 05/08/24 at 12.28 Shopping at Your Store 3490 Stockton Hill Rd Kingman Az Your Cashiers Chec 502 and Assist wearing a red vases,Went above and beyond to help Me I was having trouble at the Self Check out they were very busy helping others great team work.I really appreciate their Professionalism and support.

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Michelle H Myy

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Verified Reviewer
| map-marker Denver, Colorado

Case# 7184****

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I'll reach out by phone tomorrow. Thank you.

Ok, so I went today, and I was blackballed. They said I stole the roast, but this was not what I did. It had little bugs under the cellophane. I spend at least $1,200 a month there, honestly, no exaggeration, for 10+ years.

Smiths/Kroger's has gone downhill, especially the people who work there. I think that it must be a prerequisite, ever since Warren started managing.

He takes twelve canned dog food cases, opens them, and sells them separately. This store is low class, too bad.

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User's recommendation: If you want to be treated like you are a big bother, and if you have that kind of money to spend, like a can of McDonald's coffee @ Wal mart is $7.95, @Smiths it's an unbelievable $17.95!!

Anonymous
map-marker Phoenix, Arizona

Nowhere to give it via their company

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Regards to Kingman stores plural. Some workers though scream at customers all the time and threaten them while hanging out in the aisles with their family and gang banger friends who also curse and threaten customers.

Else the exact products are approx. two dollars less at the Walmart next door. Employees rant about how much they hate their jobs to customers.

Only specific ones. The district manager knows and doesn't care because he buys *** from one their sons.

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User's recommendation: Go to any store next door if you're able.

Yarelis Dhc

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Verified Reviewer

I havent received my refund of $19.96 and I have a case number

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When I called, I was on hold for 16 minutes and gave up. Later, I tried again and was answered after 11 minutes. My issue was resolved.

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Preferred solution: Full refund

Christopher R Cat

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Syracuse, Utah

I bought a RAZER GOLD Gift Card and accidentally scratched off the PIN too hard. I can only see the...

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Smiths Food And Drug Centers - I bought a RAZER GOLD Gift Card and accidentally scratched...
Smiths Food And Drug Centers - I bought a RAZER GOLD Gift Card and accidentally... - Image 2
Contains 6 confidential files for company representatives
Updated by user Feb 19, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Feb 19, 2024

I've damaged the PIN area of my gift card while scratching it. What steps should I take to recover...

Original review Feb 12, 2024

Is there a way to get a replacement or recover a gift card PIN that has been partially scratched off. I have lost the activation recipe and the purchase request but I have the card front and back and proof of purchase

I need the full pin of the card to mail to me

View full review
Loss:
$200
Pros:
  • Value of their produces is average
  • Nice stores

User's recommendation: 5125

Anonymous
map-marker Twin Falls, Idaho

Product quality

Went to the Smiths on 2600 S in Woods Cross Utah to go to the Starbucks a Saturday July 27th around 610 pm. The Lady that was working seemed to be new and didnt know how to make the drinks.

I paid around $14 for two drinks. She filled one drink so full that it spilled everywhere and it wasnt mixed. Asked her to pour some of it out so that it could be mixed. This drink was also supposed to have Carmel flavoring in it but she didnt add it.

I asked her to add it which she did but she put so much in it that it was so sweet that I couldnt drink it. She argued with me. You should really make sure that your employees are trained before leaving them to work alone.

This girl needs coaching!!! I will not be back!!

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User's recommendation: Find a different Starbucks to go to!!!

About

Related Companies

The Kroger Company, Kroger, Fred Meyer, Frys Food Stores, King Soopers

Summary

Smiths Food and Drug Centers is a corporation that specializes in distributing a wide range of food and pharmacy products. The company has been operating for more than 5 years. Its head office is located in Cincinnati, Ohio. The company operates only within the borders of the United States. Smiths Food and Drug Centers distributes a many different products like buns, pancakes, dairy products, bread and many more. On top of that the company offers a broad range of drugs: painkillers, antibiotics, stomach drugs and others. Smiths Food and Drug Centers organizes a large number of charity events and collects donations.

Smiths Food And Drug Centers reviews and complaints

Smiths Food And Drug Centers is ranked 171 out of 1821 in Food Stores category

Payment Methods

MasterCard

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